The Opportunity

As a Relief Administration Assistant, you’ll be our roving support across our New South Wales villages, stepping in wherever you’re needed to keep each community running smoothly. You’ll be a warm, familiar face and the first point of contact for residents, moving between villages and settling in quickly. No two days are the same. It’s ideal for someone who is organised, adaptable and enjoys meeting new people in a people-focused environment.

This is a permanent part-time position, Monday to Wednesday (9:00am – 5:00pm), with the village you’re based at each day set by roster.

Your Impact

Provide relief administration and reception cover across our NSW villages, quickly getting up to speed with each community’s routines and residents
Act as the first point of contact within the communities, welcoming residents and visitors and maintaining inviting common areas
Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
Create and update resident communications, including flyers and newsletters
Provide general administrative support and dependable assistance to the Community Manager when required
Support the coordination of community events and activities that enhance resident engagement and satisfaction
Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

What you'll bring

Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care,



Hospitality or a similar service environment
Robust verbal and written communication skills, with a warm, professional and adaptable approach
The flexibility and confidence to work across different villages and teams, and to travel between locations as rostered
Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
A commitment to delivering thoughtful, respectful service in a resident-centred environment

What we offer

$31.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
Employee Referral Program and Employee Assistance Program
Discounts to Health Insurance and Retail & Leisure partner providers
Annual flu vaccinations and skin checks
Pathways for career progression including stepping up into Assistant Community Manager
The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

📌 Relief Administration Assistant (Casula)
🏢 Aveo
📍 Casula