Office of the Children’s Guardian

Senior Review Officer

- Exciting opportunity to join a dynamic workplace and play a role in keeping our children safe.
- Join a supportive and collaborative team culture with learning & development opportunities with access to health & wellbeing programs.
- Several full-time, temporary roles located at Strawberry Hills with hybrid / versatile working arrangements.
- Clerk Grade 9/10 - $133,348 - $146,945 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children’s Guardian

The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

About the role

The role undertakes complex internal review and reassessment functions across a range of legislative and regulatory matters, making decisions and recommendations in accordance with legislative, policy and procedural requirements. The role supports consistent, high-quality and evidence-based decision-making through collaboration, quality assurance and continuous improvement activities across the Internal Review team

We are seeking a motivated and resilient person to:

- Conduct and determine internal reviews and disqualification reassessments of complex case matters in accordance with legislative, policy and procedural requirements.
- Collect, review and categorise criminal, workplace and related records, in accordance with relevant legislation, policy and organisational procedures.
- Critically analyse large volumes of primary source material from applicants and stakeholders to identify key facts, assess accuracy, and evaluate probity and relevance under applicable legislation and policies.





Key knowledge and experience

- Demonstrated knowledge/skills in, or an ability to acquire a sound understanding of, assessment in the NSW child protection system and/or the disability sector in an administrative law context
- Proven experience working in an evidence-based, administrative decision-making (or similar) environment and operating in complex policy
- Demonstrated ability to review, interpret, and analyse complex or sensitive information from multiple sources, and apply evidence-based approaches to support fair and consistent decision-making.
- Excellent verbal and written communication skills, with proven ability to communicate effectively at all levels, prepare clear, objective reports and engage professionally with diverse stakeholders.

Essential Requirements

- Tertiary qualification or equivalent work experience in law, public administration, policy, social work, psychology or another relevant discipline.
- All roles associated with the Office of the Children's Guardian are required to have a current NSW Working with Children Check.
- Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.





The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or [email protected] and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Describe a complex decision or problem you were required to resolve where the available information was incomplete, conflicting or sensitive. How did you assess the information and ensure the outcome was fair, objective and consistent with relevant legislation, policy or procedural requirements?
2. Describe a time when you identified a risk, quality issue, inconsistency or procedural concern that could have affected an outcome. What action did you take and what was the result?

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

We encourage you to please call or email our contact Brianna Campbell on 02 9286 7728 or [email protected] to discuss the role.

Applications closing date: Wednesday, 28 October 2026 at 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Senior Review Officer (Strawberry Hills)
🏢 NSW Department of Customer Service
📍 Strawberry Hills