Job Type: Full-time

Job DescriptionWorking at the Brisbane BroncosWhether it's giving your all at Suncorp Stadium, or going above and beyond in schools, we don't just play for a club, we play for a community, and a proud one at that. One that every single one of us wears on our sleeves, every single day. We're much more than a world-class sporting organisation and the biggest sports brand in Australia, we're a team. Pride, performance, people and joy are at the heart of everything we do and that's why things are done differently here, it's how we inspire and excite. Whatever field of work we're in, we always leave it all out there.The Brisbane Broncos are seeking a Retail & E-Commerce Manager to lead the day-to-day performance of our retail and online operations, driving commercial results and delivering an exceptional merchandise experience for Broncos fans.How you can play a partReporting to the General Manager – Retail & Merchandise, this is a hands-on retail management role responsible for overseeing the operational and commercial performance of the Club's merchandise function across retail stores, e-commerce, game days, events and warehouse operations.This will include:Managing day-to-day retail operations across physical stores, online channels and events, ensuring efficient processes, strong commercial performance and a premium customer experience.Leading the commercial trading and ongoing optimisation of the e-commerce platform, including product listings, promotions, website content and user experience improvements.Overseeing online order fulfilment, home delivery and click and collect services to ensure accurate and timely customer delivery.Managing inventory planning, forecasting, stock allocation and replenishment across all retail channels to meet business demand.Coordinating stock receipt, storage, stocktakes, reconciliations, returns and write-offs, maintaining accurate inventory records and efficient warehouse operations.Supporting the planning and execution of game-day and event retail operations, including stock requirements, staffing and operational readiness.Managing merchandise assortment workflows,



product administration and coordination with suppliers and internal stakeholders.Preparing monthly merchandise and e-commerce financial reporting, supporting accurate stock management, invoicing and operational decision-making.Leading and developing retail, warehouse and event staff, including casual workforce rostering, onboarding, training, coaching and performance development.Maintaining safe and compliant retail and warehouse environments, identifying opportunities to improve operational efficiency and customer service.To be considered for this opportunity you will have:Proven experience in retail operations or retail management, ideally within a multi-channel environment incorporating physical stores, e-commerce and event retail.Strong experience in inventory planning, stock control, stocktakes, reconciliation, replenishment and loss prevention.Demonstrated e-commerce operational capability, including online merchandising, product management, order fulfilment and customer delivery, with Shopify experience highly regarded.Experience leading and developing retail or merchandise teams, including managing casual workforce rosters and performance.Sound commercial and financial capability, with experience using retail POS and inventory systems, Microsoft Office and sales, stock and financial reporting tools.Excellent organisational skills, attention to detail and the ability to manage competing operational priorities in a rapid-paced environment.Strong communication and stakeholder management skills, with a customer-focused, proactive and professional approach to working with internal teams, suppliers and external partners.Tertiary qualifications in Business, Retail Management,



Commerce or a related discipline are desirable, with additional training in inventory management, logistics or supply chain operations highly regarded.This is a full-time position requiring flexibility to work occasional evenings, weekends and game days, with additional hours as operational demands require. A valid Queensland driver's licence is required.Note: All applicants must hold a current Drivers License, Blue Card and/or WWCC to be considered. Please clearly articulate this in your applications.BenefitsAt the Broncos, we're committed to creating a workplace where our people feel supported, valued and connected to both one another and the impact we make on and off the field. Some of our many employee benefits include:Great leave benefits, including generous paid parental leave, various bonus leave entitlements and early access to long service leaveAccess to a range of Club, sponsor and partner benefits including two Broncos Memberships per seasonAnnual performance planning with tailored support for development including on the job training, conferences, workshops, development programs, formal study & volunteering opportunitiesAccess to our extensive and holistic employee wellbeing program, BronxfitMost importantly, you'll have the chance to work in a values-led, high-performance environment within Australia's most iconic sporting brand.How to ApplyAll applications including resume, cover letter and preferred working location are to be submitted to via SEEK before COB 29 October 2026. Please note that applications may be reviewed prior to the advertised closing date.A full role profile can be found via broncos.com.au/careers.The Brisbane Broncos will never ask you for personal identifying information during the application process. This includes your bank or credit card details, driver's licence, passport information, marital status or Tax file number. This information should only be provided once you have accepted a genuine job offer. Any advertisement from the Brisbane Broncos that asks for personal information should be considered fraudulent.

📌 Retail & E-Commerce Manager (Queensland)
🏢 Brisbane Broncos
📍 Queensland