XPT SoftwareAustralia PTY Ltd, incorporated in , is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Must Have Skills:
Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills
Understanding of the Contact Center domain
Nice to Have Skills:
enhancement of AI capabilities in our Contact Centre toservice our customers
Detailed Job Description
Mandatory Skills
5+ yearsexperience
Understanding ofthe Contact Center domain
Business Analyst skills
Responsibilities
Interact withBusiness teams to gather Requirements.
Interact with Implementation /Support teams to refine requirements
Create required documentation tocommunicate requirements between project implementation and Business Teams.
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📌 Business Analyst Contact Center Domain Sydney
🏢 XPT Software
📍 Sydney