SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a Customer Service & Service Desk Support for their Melbourne team.
This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs.
The role

- Process mobile orders, activations, SIM replacements and service changes
- Respond to customer requests through Salesforce, email and telephone
- Coordinate mobile provisioning and basic troubleshooting
- Liaise with Telstra and internal teams to resolve customer requests
- Assist with billing enquiries, account administration and reporting
- Maintain accurate customer records, spreadsheets and service documentation
- Help with device preparation, stockroom tasks, packing and dispatch when required

We’re looking for someone who is:

- Experienced in customer service, administration or a service desk environment
- Friendly and confident communicating with customers, both verbally and in writing
- Organised, reliable and detail-focused
- Comfortable using Microsoft Office and Excel
- Quick to learn recent systems, follow procedures and retain training
- Able to manage multiple requests and take ownership through to resolution
- Comfortable working independently during evening shifts
- Happy to help across a small team

Experience in Telstra retail, mobility provisioning,



telecommunications or Salesforce would be highly regarded.
Telecommunications experience is not essential , with training provided to someone who demonstrates strong customer service and administrative skills.
What’s on offer

- $65,000–$70,000 + Super , depending on experience
- Full-time permanent employment
- Established business with more than 40 years in telecommunications
- Small, supportive team
- Training and buddy support
- Exposure to major enterprise and government customers
- Opportunity to move from retail or a contact centre into a corporate environment

Shifts and working arrangements
Monday–Friday shifts rotate across the following Melbourne times:

- 7:30am–3:30pm
- 8:30am–4:30pm
- 10am–6pm
- 1pm–9pm , worked from home

Flexibility to work the rotating roster is essential.
The role also includes paid weekend on-call approximately one weekend in four or five , covering Saturday and Sunday, 9am–5pm . You’ll check tickets from home roughly hourly and action requests as needed, rather than work continuously throughout the day. On-call duties are paid in addition to your normal salary.
If you enjoy helping customers, learning new systems and getting things sorted, we’d love to hear from you.
APPLY NOW , or reach out to Charlie at SMAART Recruitment on or for a confidential discussion.

📌 Customer Service & Service Desk Support (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne