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Brave, bold, and bursting with energy,Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves . We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We’re not just another hotel group — we’re a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:





Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have the opportunity to welcome a Guest Service Agent who isbrave, bold,and bursting with energyto Crystalbrook Vincent.

Unleash your positivity and embrace the opportunities that come with connecting with our visitors and guests within a vibrant inner-city precinct. We are looking for a forward-thinking people-person who can work within a team workplace all working to elevate our guest experience to new heights.

Skills and experience:

Your talents will include:

- You will be team centric and enjoy working to common goals
- You have previous hotel guest service experience
- With strong IT and process experience - you will have a strong attention to detail and be familiar with Opera(PMS)
- A working knowledge of Brisbane with an enthusiasm for local tourism will be useful
- An availability to work across a 7-day roster - evenings and night included
- You will be motivated to provide the best guest experience possible

Unfortunately, we are unable to consider individuals holding short term or student Visa’s for this position.

Why Us:

You will work alongside exceptional people in

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📌 Fulltime Hotel Receptionist/Guest Service Agent (Brisbane)
🏢 Mantra Group
📍 Brisbane