Customer Service Assistant – Woollahra

Woollahra Ice Box Liquor

Job Description

We are an established privately-owned chain of 32 liquor stores (and growing) located throughout New South Wales. We are currently seeking multiple enthusiastic and customer-focused Casual Service Assistants to join our team, working across two of our liquor stores in Sydney’s Eastern Suburbs, located just 10 minutes apart.

At George’s Cellars, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

- Providing exceptional customer service and product recommendations.
- Processing sales through the POS system.
- Maintaining store presentation and merchandising standards.
- Receiving, unpacking and replenishing stock.
- Assisting with promotional displays and ticketing.
- Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
- Supporting store security and loss prevention initiatives.

- Previous retail or liquor industry experience.
- A passion for customer service and liquor products.
- Strong communication and interpersonal skills.
- Availability to work flexible hours, including evenings and weekends.
- A current RSA certificate

Customer Service Assistant – Burrill Lake

Ice Box Liquor

Job Description

We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Burrill Lake Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

- Providing exceptional customer service and product recommendations.
- Processing sales through the POS system.
- Maintaining store presentation and merchandising standards.
- Receiving, unpacking and replenishing stock.
- Assisting with promotional displays and ticketing.
- Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
- Supporting store security and loss prevention initiatives.

- Previous retail or liquor industry experience.
- A passion for customer service and liquor products.
- Strong communication and interpersonal skills.
- Availability to work flexible hours, including evenings and weekends.
- A current RSA certificate

Customer Service Assistant – Sussex Inlet

Ice Box Liquor

Job Description

We are an established privately-owned chain of 32 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Sussex Inlet Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

- Providing exceptional customer service and product recommendations.
- Processing sales through the POS system.
- Maintaining store presentation and merchandising standards.
- Receiving, unpacking and replenishing stock.




- Assisting with promotional displays and ticketing.
- Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
- Supporting store security and loss prevention initiatives.

- Previous retail or liquor industry experience.
- A passion for customer service and liquor products.
- Strong communication and interpersonal skills.
- Availability to work flexible hours, including evenings and weekends.
- A current RSA certificate

Customer Service Assistants – All Stores

Job Description

Ice Box Liquor is looking for customer service assistants across ALL our stores.

If you are:

- A customer service superstar
- Have your RSA competency card or are happy to obtain this
- Are flexible with working hours, including days/evenings/weekends/public holidays
- Detail-oriented and motivated to make a store shine
- Fit and able to manually move stock

As part of our customer service team, you will:

- Provide superior service to all our customers
- Develop rapport and ongoing customer relationships with our locals
- Maintain eye-catching merchandising (make suggestions – we value your input!)
- Ensure stock is managed and maintained daily, including tidying and cleaning
- Learning and maintaining knowledge of wine, spirits and craft beer – staying up to date with trends

Why us?

Ice Box Liquor is a well-established and growing family-owned independent liquor chain with 29 stores throughout NSW. We pride ourselves on providing convenience and service to our customers and providing staff with ongoing learning and development opportunities.

We also have:

- A competitive hourly rate, including all applicable penalties
- Family owned and run – you are a person, not a number!
- Commitment to our team members’ ongoing training and development
- Inclusive and passionate culture where we celebrate diversity

Customer Service and Optical Assistant - Tuggerah

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

- Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
- Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
- Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
- Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

- Strong background in fast-paced retail settings
- Excellent communication skills - direct and easy for customers to understand.
- Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
- A people person, ready to offer assistance with an approachable and empathetic manner
- Flexible to work late evening and weekends
- Get a free pair of prescription glasses every six months
- Treat your loved ones to Family & Friends discounts twice a year!
- Work in our Westfield Tuggerah store, conveniently located on the Central Coast with easy access from nearby suburbs such as Ourimbah and Chittaway.
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
- A clear career trajectory with opportunities for management roles in the future

Customer Service and Optical Assistant - Wollongong

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

- Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
- Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
- Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
- Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.





About You:

- Strong background in fast-paced retail settings
- Excellent communication skills - direct and easy for customers to understand.
- Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
- A people person, ready to offer assistance with an approachable and empathetic manner
- Flexible to work late evening and weekends
- Get a free pair of prescription glasses every six months
- Treat your loved ones to Family & Friends discounts twice a year!
- Work in our beautiful store located in Wollongong Central in the heart of Wollongong CBD. The centre is easily accessible by public transport with multiple bus stops nearby and Wollongong Train Station just a short walk away. There are also over 2,100 parking spaces available for convenient commuting.
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The chance to learn about all things eyewear through training, including styling with our many frames on offer!
- A clear career trajectory with opportunities for management roles in the future

Customer Service and Optical Assistant - Erina Fair

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

- Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
- Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
- Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
- Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

- Strong background in fast-paced retail settings
- Excellent communication skills - direct and easy for customers to understand.
- Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
- A people person, ready to offer assistance with an approachable and empathetic manner
- Flexible to work late evening and weekends
- Get a free pair of prescription glasses every six months
- Treat your loved ones to Family & Friends discounts twice a year!
- Work at our Erina store located within Erina Fair Shopping Centre on the Central Coast of NSW, conveniently positioned next to Hero Sushi Train.
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
- A clear career trajectory with opportunities for management roles in the future

Customer Service and Optical Assistant - Rouse Hill

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

- Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
- Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
- Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
- Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

- Strong background in fast-paced retail settings
- Excellent communication skills - direct and easy for customers to understand.
- Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
- A people person, ready to offer assistance with an approachable and empathetic manner
- Flexible to work late evening and weekends
- Get a free pair of prescription glasses every six months
- Treat your loved ones to Family & Friends discounts twice a year!
- Work in our Rouse Hill Town Centre store, conveniently located with easy access from nearby suburbs such as Beaumont Hills and Kellyville.
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
- A clear career trajectory with opportunities for management roles in the future

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📌 Creative Custom Framing & Customer Service Assistant (Sussex Inlet)
🏢 Frontline Recruitment Group
📍 Sussex Inlet