We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Description

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Responsibilities

- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
- Ensure compliance with regulatory requirements.
- Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

- Open-Minded & Positive Attitude
- Customer Focus with a proactive customer service mentality
- Problem-solving mindset
- Effective communication skills and ability to take initiative.
- Ability to work under pressure
- Enthusiast team player




- Proficiency with basic user application systems (e.g. MS Office Suite)
- Very good command of written and spoken English.

Ideal candidates would also have:

- Basic work experience in liner shipping or freight forwarding.
- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include:

- Fulfilling career with a supportive team
- Continuous development opportunities
- Collaborative work environment
- Hybrid work arrangements after probation completion
- Monthly events and celebrations.

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

NEW OPPORTUNITY

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet,



then please read on…

WHO YOU ARE & THE ROLE

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a valuable grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Some of the responsibilities will include, but not be limited to:

- Creating a friendly environment and delivering a positive resident experience,
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

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📌 Liquor Enthusiast - Customer-Focused Retail Team Member (Sydney)
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