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Job Description

At TravelCard, we thrive on being there for our customers in their time of need. It’s in our DNA and is what makes us love what we do!

Our proposition: ‘Real-Time Travel Insurance’

We started with a simple insight; instead of treating travellers’ claims as a chore, we decided to trust our customers and treat them as we would like to be treated.

That is how the idea of a payment card (TravelCard) anyone can use anywhere, anytime they need help, was born. Today, we have successfully changed the travel insurance landscape in every market we are in!

If you are looking for a truly rewarding, professional sales role, supported by a fantastic company culture, then read on!

We are looking for someone who is experienced and passionate about sales and has the drive to ensure an outstanding customer experience with every call they take!

What is on offer

- Up to $58,000 salary + up to 10% of base salary in bonuses + Super
- A company that truly values its employees, fosters a positive culture, and is committed to being there when people need it most!
- Join a fabulous team of people who ALL love what they do!
- A supporting work environment – genuine career growth and advancement opportunities
- Paid day off on your birthday!

About the role

As travel demand returns and more Australians seek dependable travel insurance, there is no better opportunity to join an award-winning provider that offers a distinctive value proposition yet to be offered in the Australian market.

You will work in a fast-paced, energetic environment and collaborate with a multi-skilled team to deliver outstanding service and meet KPI’s.

Role includes

- First point of contact for all sales enquiries from potential or existing customers
- Be the voice that represents to our customer that being there for them, is our number one priority
- Providing TravelCard’s insurance products to travellers, binding policies and growing our customer database
- Promoting the company ethos by providing an exceptional customer experience and adhering to TravelCard’s values
- Conducting medical screening for new & existing clients with the assistance of the Medical Assessors (full training provided)
- Working as part of a high functioning and multi-skilled team
- Ensuring excellence in customer experience including timeliness of responses
- Be prepared to undertake and successfully complete all training

What we are looking for

1. 1+ Years previous experience as a phone sales contact centre agent (or professional transferrable sales experience – working towards KPI’s)
2. Proven track record of reaching and maintaining KPI’s
3. Someone who is passionate about sales and thrives on making the customer happy!
4. Very strong interpersonal skills and relationship building skills
5. A friendly and supportive person who can ‘walk in our customer’s shoes’
6. Outstanding communication skills and the ability to demonstrate empathy while communicating with customers
7. Analytical and problem-solving skills whilst working under pressure
8. A true team player
9. Reliability and punctuality

TravelCard’s story

TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries.



TravelCard implements the world’s first travel insurance solution with real-time payments – instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses.

Our mission is simple; to simplify our customers’ travel insurance experience.

We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customers’ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference.

That’s what makes TravelCard different.

TravelCard Culture

TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.

This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.

Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry.

Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met.

We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.

If this opportunity excites you as much as it does us, we’d love to hear from you!

Inside Sales Business Development Representative

The Inside Sales Business Development Representative is part of the sales organization with the primary responsibility of identifying, researching, and contacting new business development opportunities for their business development partners. The primary goal is to establish qualified online or in person meetings for the sales organization to bring the company’s message to prospective clients in the target markets. The person should have strong interpersonal skills, organizational capabilities, and a clear, confident, professional, and pleasant phone voice. Objectives include prioritizing calls, making sufficient dial attempts to make contact, following company protocols for making contact, documenting this activity for the Senior Sales Director to ensure timely and accurate reporting of the capacity and efficiency of the team.

Job requirements

Education/Qualifications:

- Minimum of two years of sales or professional level work experience.
- Excellent verbal and written communication skills. Transparent,



confident and professional levels of grammar and delivery.
- Ability to present to a diverse audience with poise and confidence.
- Experienced in cold calling prospects.
- Computer skills include experience with MS Word, Excel, PowerPoint and Outlook, and a general understanding of CRMs.

Performance Duties:

- Make outbound calls to potential and existing customers by telephone and email to qualify leads and establish qualified online or in‑person meetings for the sales team.
- Schedule time for the Business Development team to demo products to qualified customers.
- Work with existing clients across the Commercial Real Estate sector to set follow‑up meetings resulting in customer retention and adoption of services.
- Provide client feedback to the Head of Inside Sales with insights relating to the technology platform to develop and plan future product releases that will increase overall client adoption and customer success, as needed.
- Share details about content quality, needs and information requests from clients.
- Achieve call targets set by the company as outlined in the Inside Sales Incentive Compensation plan.
- Qualify sales prospects by prioritizing calls, making sufficient attempts to make contact, follow company protocols for making contact, documenting the activity in the CRM and report to management to ensure we connect with our key clients and potential clients.
- Use company tools, technology and presentation requirements during calls with prospects.
- Provide feedback to the team about changes that may need to be made based on continuous feedback and market conditions specific to the vertical that they observe.
- Handles inbound calls to convert calls into meetings.
- Overcome technical and business objections of prospective customers.
- Prospect research – using all available company databases of qualified industry professionals and other industry resources; follow a documented process that we define with you to qualify leads, gather all possible information about each prospect and use this to update the CRM in a consistent way.
- CRM Management support – (Inside Sales) Business Development Reps can be teamed up with Sales Director(s) to help ensure all calls are logged in the CRM for team communication alignment, manage calendars, capture activities so they report correctly in the pipeline, and log future activities required for each opportunity in the CRM.
- Pipeline management – Business Development team members review the upcoming pipeline with their team to determine what steps could help push the client forward as well as ensuring that the stages in the CRM are current for accurate reporting to management.
- Appointment Setting, Confirmation, Rescheduling – Business Development team members prioritize and select key lead lists that have been approved and facilitate meetings with key clients for their team, as well as setting up the next meeting (when needed), move a meeting, or seek a follow up call time that can work for both sides. Appointments should be confirmed twice: 48‑72 hours in advance of the meeting, and the day of the meeting.
- Business Development coordinates customer training with key clients to ensure that they are able to utilize the service to perform analytics, market reviews and research to increase their success and adoption.

Other sections and company descriptions omitted for brevity.

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📌 Dynamic Door-To-Door Sales Pro — High Earning Potential (Sydney)
🏢 6 star
📍 Sydney