Purpose of the Position:

As an Apprentice Technician, you will play a pivotal role in our Service department, focusing on engine and mechanical testing, diagnosis, repair, and servicing in accordance with product warranty guidelines. You will have the chance to train alongside qualified technicians, gaining hands-on experience and building a foundation for a rewarding career in the automotive industry.

Key Accountabilities:

- Basic Servicing and Repair: Perform maintenance and repairs on mechanical components of vehicles, including engines, transmissions, and suspension systems.
- Diagnostic Expertise: Utilize diagnostic techniques to ensure the proper functioning of vehicles covered under dealer warranty, including dismantling, reconstruction, or replacement of faulty components.
- Minor Repairs: Address minor mechanical issues in vehicles, ensuring optimal performance and safety.
- Optional Extras Installation: Install optional extras on new vehicles as required, enhancing customer satisfaction.
- Reporting and Documentation: Report all work, service, and repairs to the Service Manager, maintaining accurate records using internal databases or reporting systems.
- Parts Management: Order necessary parts for warranty service, ensuring timely completion of repairs.
- Safety Compliance: Maintain a safe working environment by ensuring the correct operation of tools and specialized equipment.
- Customer Service: Provide high-level customer service to dealership guests,



fostering positive relationships and customer loyalty.
- Adherence to Company Values: Demonstrate behaviors aligned with company policies, organizational values, and The Toyota Way.

Selection Criteria:

Essential Skills/Qualifications/Experience:

- Interest in the automotive industry.
- Willingness to learn and dedication to personal and professional growth.
- Ability to work productively in an autonomous environment, with high motivation.
- Customer service-focused, with the ability to contribute to building a positive team spirit.
- Alignment with organizational values and The Toyota Way principles.

Desirable Skills/Qualifications/Experience:

- Mechanical aptitude and technical skills.
- Experience in a customer service role, demonstrating effective communication and interpersonal skills.

Behavioural Skills:

- Continuous Improvement: Proactively escalated problems and unresolved issues to appropriate management.
- Efficient: Adhere to organizational standards and values within the role, striving for efficiency and excellence.
- On Show: Respond promptly to customer queries and needs, delivering exceptional service experiences.
- Professional: Demonstrate effective comprehension of information and directions, maintaining professionalism at all times.
- Respect: Recognize own strengths and areas for improvement, fostering personal and professional growth.

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📌 Apprentice Motor Mechanic (Lithgow City Council)
🏢 Lean & Bennett
📍 Lithgow City Council