SMC Executive partners with a leading Australian financial institution to appoint an experienced Complaints Manager within the Investment Platforms business. Based in Melbourne, you will lead a team, drive customer outcomes and ensure RG 271 compliance across all channels.
You will coach, monitor performance, identify themes, and implement improvements with stakeholders across operations, product, risk and legal to deliver fair, timely and defensible complaint outcomes.
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📌 Head of Complaints & Service Excellence (Melbourne)
🏢 SMC Executive
📍 Melbourne
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