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Full time

R14829

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Our BRAVE core values guide how we work and interact.

Our culture emphasizes belonging and opportunity for all backgrounds and experiences. If you need accommodation during the application or interview process, please reach out to us.

Specialist, IT Technical Support - Adelaide

Introduction

Play a key role in keeping hotel technology secure, reliable and performing at its best, directly supporting hotel operations, guest experience and colleague productivity.

Your day to day

- Provide high-quality onsite and remote technology support across participating hotels, taking ownership of technical incidents and escalations from initial investigation through to resolution.
- Manage hotel technology infrastructure, including networks, devices, cloud-connected services and critical hotel systems.
- Strengthen cybersecurity and operational resilience through security updates, vulnerability remediation, system protection, backup and recovery activities.
- Use monitoring,



analytics and automation to identify potential issues and maintain documentation.
- Support technology projects, system upgrades, equipment lifecycle planning and recent hotel openings.

What we need from you

- A minimum of 3 years' experience in technical support or infrastructure operations, hospitality preferred.
- Windows, Microsoft 365, identity and endpoint management, networks, Wi-Fi, firewalls, secure remote connectivity.
- Experience with property management, POS, payments, revenue management, back-office and guest-facing systems.
- Cybersecurity understanding and ITIL 4 Foundation.
- Strong communication and stakeholder-management skills.

Location - Sydney or Melbourne, Hybrid, Full time

Responsibilities

- Hands on coding and delivering of assigned tasks
- Assist Technical lead with code, environments, builds and deployments
- Ensure items are developed and tested per acceptance criteria
- Act as a product/solution evangelist

Qualifications

- Solid technical background in software development and D365 Finance and Operations
- End-to-end project management and lifecycle experience
- Strong problem solving and communication skills
- Cloud technologies, PAAS/IAAS, Power BI, Azure
- Azure DevOps, deployment strategies, vendor coordination

About DP World

DP World is reshaping global trade with a focus on reliable, secure operations. This role is based at our Port Botany Terminal.

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