Senior Customer Service Representative - Charlestown

- Champion personal loans within the branch
- Progress your banking career with a community minded mutual

Are you looking for your next stepin banking? Due to internal progression, theIMB Charlestown teamis hiring a full-time Senior Customer Service Representative .The successful candidate will provide great service to IMB members and support team leadership, personal lendingand branch operations. The hours are8.45am-5.15pm, Monday-Friday working from the IMB Charlestown branch.

About the role

- Processing personal loan applications from initial inquiry to approval
- Support the Branch manager in coaching and leading a small team
- Having conversations and interactions with members via all channels (in person, online and over the phone) andassisting them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Contributing to product and service initiatives/activities for the region
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout administrative duties
- Assisting in the daily operational requirements of the branches.

About you

- Experience working in financial services




- Personal lending experience (essential)
- Availabilityto work full-time, Monday-Friday
- A proven track record of positive performance and aptitude for learning, technology and business operations
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
- Commitmentto helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we are focused on delivering outstanding experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we have donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- Outstanding training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchase leave options
- Paid parental leave.

Applications close October 25, 2026.

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📌 Senior Customer Service Representative - Charlestown (City of Wollongong)
🏢 Imb Bank
📍 City of Wollongong