Torrens University Australia is seeking a dedicated Student Complaints Officer to support the Student Complaints Manager in resolving high volumes of student complaints and appeals, including academic integrity and generative AI matters. You will ensure fairness, transparency and accurate, auditable records.
The role requires five years’ experience in complaints or case management within higher education, excellent written communication, and the ability to work collaboratively across academic
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📌 Student Complaints & Appeals Specialist (Melbourne)
🏢 Torrens University Australia
📍 Melbourne
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