Insignia Financial is seeking an experienced and values-driven complaints professional to join our Internal Dispute Resolution (IDR) team. You will own end-to-end IDR complaints, investigate matters and deliver well-reasoned responses in line with RG271 and regulatory expectations.
You will engage with members, trustees and internal stakeholders, using transparent communication and empathy to navigate complex issues, identify risks and contribute to improving complaint handling and the member
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📌 Impactful IDR Case Manager (2-Year, Melbourne/Sydney)
🏢 Insignia Financial
📍 Sydney
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