Customer Service Coordinator | NDIS Intake & Onboarding

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Job Description

Help people take the first step into something different.

CRANK isn’t your traditional disability service. We’re a Melbourne-based community helping autistic and neurodivergent people find their people and grow their future .

We’re looking for a warm, organised and proactive Customer Service Coordinator – NDIS Intake & Onboarding to join our Care Team. You’ll be one of the first people new CREW members, families and support teams meet when they connect with CRANK. Your mission: make getting started with CRANK easy, welcoming and well organised.

What you’ll do

You’ll support new CREW from their first enquiry through intake, Service Agreements, onboarding and their first few weeks at CRANK, before transitioning them to our ongoing Care Team.

You’ll:

- Respond to new enquiries and referrals
- Run intake conversations and help people understand CRANK
- Understand each person’s goals, interests and support needs
- Build relationships with participants, families, Support Coordinators and referrers
- Prepare and coordinate Service Agreements
- Confirm participant and funding information
- Coordinate scheduling and commencement
- Maintain accurate participant and onboarding records
- Make sure coaches have the information they need before someone starts
- Check in during the first few weeks and follow up attendance or engagement issues
- Create a smooth handover into ongoing Care Team support

About you

1. Demonstrated experience in NDIS intake, onboarding, customer service, or participant coordination2. A practical understanding of the NDIS, including participant funding pathways and Service Agreement requirement 3. You enjoy talking with people, making complicated things easier and making sure nothing gets forgotten along the way.

Selection criteria

We’re looking for someone who can demonstrate:

- Confidence using CRM, scheduling, and participant management systems relevant to the NDIS sector.NDIS intake, onboarding, customer service or participant coordination
- A practical understanding of the NDIS, participant funding and Service Agreements
- Experience guiding people from initial enquiry through to commencement
- Understanding of safeguarding principles and mandatory reporting obligations within the NDIS framework.
- Strong communication skills with participants, families and professional stakeholders
- Excellent organisation and the ability to manage multiple intakes and onboarding journeys
- Strong attention to detail with participant information and documentation
- Confidence using CRM, scheduling and participant management systems
- A proactive approach to following up outstanding actions and resolving barriers
- A warm, positive and strengths-based approach
- The ability to work collaboratively with coaches and the wider Care Team





These capabilities closely reflect the requirements of CRANK’s current intake and onboarding role.

Highly regarded

- Previous NDIS intake or onboarding experience
- Experience preparing and coordinating NDIS Service Agreements
- Experience supporting autistic, ADHD or psychosocial participants and their support networks
- Experience tracking people through enquiry > intake > onboarding
- A supportive team environment focused on professional development and collaboration.
- Disability, community services or related customer-service experience

Why CRANK?

This isn’t just an administration role.

You’re helping someone go from:

I’m interested…

to:

Yep. These are my people. I want to be here.

You’ll join a team creating a different kind of experience for neurodivergent people, built around interests, connection, strengths and NO BARRIERS .

Find your people. Grow your future. The fun way.

Ready to join us?

Opportunities to build your skills and career within a large, diverse health service.

Generous annual leave entitlements and Salary Packaging benefits

Ongoing professional development, training and learning opportunities

Job Reference: 4542

Position Title: Recruitment Support Coordinator

Classification: HS3 - HS25

Salary per fortnight (exc. super): $2,77.94 - $3,292.22

Hours per fortnight: 76

Employment Status: Fixed Term Full Time (until February 2028)

Other requirements: 2026 Flu Vaccination

Join Bendigo Health’s Medical Workforce Unit and play a key role in shaping the future of our junior medical workforce. This role coordinates recruitment, onboarding, registration, rotations and workforce initiatives, working closely with medical leaders, internal teams and health service partners. You’ll have the prospect to contribute to workforce projects, strengthen recruitment pathways and partnerships, and help deliver a positive experience for our junior doctors while supporting a capable, sustainable workforce and high-quality patient care.

If you’re organised, people-focused and passionate about building a strong medical workforce, this role is for you.

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community. Our organisation is diverse,



welcoming and committed to delivering our vision to be a trusted regional healthcare service recognised for delivering exceptional care, being a great place to work, and being deeply connected to our community. Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including:

- Staff health and wellbeing programs
- Career development and education opportunities
- Generous salary packaging opportunities, to increase your take‑home pay each fortnight
- Flexible Working Arrangements
- Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Your New Division

The People and Culture Division supports managers, staff and volunteers working at Bendigo Health through a range of services including workforce planning, resourcing strategies, employee relations, industrial relations, learning education and development (LEAD) and workplace health and safety.

The staff in the Division of People and Culture provide support and advice in line with our strategic goals and objectives of empowering our people and providing a positive work environment for staff and volunteers where they feel valued, safe and supported to work together in delivering excellent care and services. Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Interested?

We’d love to hear from you! Please ensure that you attach a cover letter and an up‑to‑date copy of your resume.

Need more information? Please contact Dia'a Besiso or Kath Creme on for a confidential discussion.

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Act with Respect X | We are proud to be a Respect X Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more:

If you are an existing Bendigo Health employee, please ensure you apply with your Bendigo Health email address.

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📌 Recruitment & Onboarding Coordinator — Flexible Working (Melbourne)
🏢 Bendigo Health Care Group
📍 Melbourne