The Role

Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique.

The Role

Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique.

The Opportunity

At Fisher & Paykel, we believe that every customer interaction is an opportunity to create a great experience. As we work towards becoming the world’s most human-centred appliance brand, we’re looking for people who share our commitment to quality, innovation, and putting customers first.

We are looking for a Service Technician to join our team in Victoria . This is an excellent opportunity for someone who enjoys hands-on problem solving, learning new skills, and delivering exceptional customer experiences.

What You’ll Be Doing

As a Service Technician, you’ll be the face of Fisher & Paykel in customers’ homes, combining technical expertise with exceptional service to create positive customer experiences.

You Will

- Deliver exceptional in-home service experiences, representing the Fisher & Paykel brand with professionalism, expertise, and a customer-first mindset.
- Diagnose, troubleshoot, repair, and test premium appliances, ensuring safe, reliable, and high-quality outcomes for customers.




- Assess product performance, identify the most effective repair solution, and clearly communicate recommendations and next steps to customers.
- Maintain and manage van stock of spare parts inventory to maximise efficiency and first-time fix rates.
- Complete service documentation, quotations, and job records accurately, while adhering to company policies and safety standards.
- Complete service documentation, customer records, quotations, and reports accurately and in a timely manner.
- Maintain a strong commitment to safety, quality, and operational excellence, ensuring all work meets company and regulatory standards.
- Continuously develop your technical expertise through training, product knowledge, and collaboration with colleagues to deliver best-in-class customer outcomes.

What We’re Looking For

We’re interested in people who are motivated to learn and committed to delivering exceptional service.

You’ll Bring

- Previous experience in appliance repair, fault-finding and troubleshooting, ideally within domestic appliances, whiteware, electronics, or a related technical trade.
- The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
- Strong diagnostic and problem-solving skills,



with the ability to identify root causes and provide effective long-term solutions.
- A customer-first mindset with a professional approach and excellent communication skills.
- Solid written communication skills and confidence using digital service systems, Microsoft Office, and mobile technology.
- High attention to detail, strong organisational skills, and the ability to work autonomously.
- A commitment to safety, quality workmanship, and continuous improvement.
- A current driver’s licence and the ability to travel to customer locations as required.
- Experience servicing premium appliances or Fisher & Paykel products will be highly regarded.

Qualifications

- Electrical, Electronics, Appliance Service, Refrigeration, or related Trade Qualification.
- Disconnect/Reconnect license.
- Licensed Electrical Service Technician or Registered Electrical Service Technician experience highly regarded.

What’s In It For You?

- A supportive, inclusive, and collaborative team environment.
- Industry-leading product and technical training.
- Career development and progression opportunities within a global organisation.
- The chance to work with innovative, premium products and technology.
- Generous employee product discounts for you, your friends, and family.
- The opportunity to be part of a company that genuinely cares about its people, customers, and communities.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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📌 Field Service Technician (Melbourne)
🏢 Fisher & Paykel Appliances
📍 Melbourne