Customer Service Coordinator - 12 month fixed term contract
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.
- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
- Ensure compliance with regulatory requirements.
- Assist in resolving enquiries for both internal and external customers in a timely and skilled manner related to Shipment, documentation, Invoices and claims.
- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.
Skills and Experience
- Open-Minded & Positive Attitude
- Customer Focus with a proactive customer service mentality
- Problem-solving mindset
- Effective communication skills and ability to take initiative.
- Ability to work under pressure
- Enthusiast team player