What you’ll do

You’ll support the accurate and timely processing of claims, progress payments and wage subsidies, while working closely with our teams to make sure we’re meeting contract requirements and capturing the outcomes being achieved.

You’ll:

- Review and process outcome claims and progress payments accurately and on time
- Monitor placements and outcomes and identify upcoming claim opportunities
- Support the administration of DEWR-funded wage subsidies
- Investigate claim eligibility and analyse data to identify trends, variances and ineligible claims
- Maintain accurate records and data, identifying and resolving errors or duplication
- Support and guide our Consultants to understand claims requirements and get things right the first time
- Liaise with employers to confirm placements and maintain accurate records, and
- Work with the Claims Manager and broader team to support site and organisational targets.

This role will work across our Impact sites, giving you the opportunity to connect with and support teams across the organisation, with some flexibility to work remotely.

About you

We’re looking for someone who is organised, analytical and has a strong eye for detail.

You’ll be comfortable working with data, managing competing priorities and meeting deadlines, while being confident enough to investigate when something doesn’t quite add up.

You’ll also bring:

- Previous experience in claims, administration,



employment services or a similar role
- Strong organisational and time management skills
- Excellent written and verbal communication
- Confidence using Microsoft Office, particularly Excel and Word
- The ability to work independently while still being part of a cooperative team.

Just as importantly, you’ll connect with The Impact Way – you Lift Others, Own It, Solve Together and Connect + Celebrate.

Why Impact?

We want our people to feel supported, valued and able to grow.

You’ll have access to:

- Flexibility to work across our sites and remotely
- Wellness Days + Cultural Leave Days each year, in addition to your leave entitlements
- The option to purchase up to 4 additional weeks of annual leave
- Competitive salary package including annual leave loading
- Rewards & Recognition Program
- Pay on Demand
- EAP support for you and your family
- Professional development and growth opportunities
- A supportive and inclusive team environment.

What you’ll need

- National Police Clearance issued within the last 3 months
- Valid Australian Driver’s Licence
- Working with Children Check, or ability to obtain one

Ready to make an Impact?

We value different experiences, perspectives and backgrounds and are committed to creating an inclusive workplace where our people can contribute, grow and make an impact.

Come as you are. Bring what you know. Grow with us.

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📌 Claims Officer (Australia)
🏢 Impact Services Pty
📍 Australia