About the Role

Are you an agile administrator who excels in fast-paced operational environments? Do you possess a sharp eye for detail, a calm approach under pressure, and a knack for troubleshooting real estate challenges? We are looking for a dedicated Property Management Operations Assistant to join our team in-office and maintain seamlessly running property portfolios.

In this essential onsite role, you will act as a key liaison across property portfolios, stepping in to resolve day-to-day tenancy concerns, manage maintenance workflows, and support property managers with high-volume account oversight. If you thrive on converting complex daily tasks into smooth operational success, this is your platform to excel!

Who We Are

At GBSS, we're not your average BPO - we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen! Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

- Issue Resolution & Maintenance Triage: Promptly receive, evaluate, and track property repair requests and tenant queries to swift completion.
- Contractor & Landlord Coordination: Dispatch work orders, request quotes, and coordinate access with local trades, technicians, and property owners.
- Large-Scale Portfolio Administration: Keep records accurate,



ensure compliance tracking is up to date, and handle administrative cycles across high property counts.
- Stakeholder Relations: Maintain direct, professional verbal and written correspondence with occupants, clients, and service partners.
- Lease & Record Maintenance: Execute routine documentation updates, process lease renewals, and keep database files structured and compliant.
- In-Office Team Support: Work side-by-side with managers and colleagues to streamline daily office logistics and workflow pipelines.

About You

- Articulate Communicator: Excellent verbal and written English, capable of conveying clear solutions and building positive relationships with clients and vendors.
- Solid Operational Track Record: Strong background in office administration with proven ability to multi-task, prioritize urgent actions, and keep track of multiple moving parts.
- Western Market Experience: Prior experience supporting property management functions in Australia (AU) or other Western countries (US, UK, NZ, Canada).
- High-Volume Capacity: Comfortable managing workload spikes across large residential portfolios while preserving accuracy and service standards.
- Tech-Minded & Team-oriented: Quick to adapt to property software platforms, CRMs, and internal systems within an energetic office environment.

Why Join Us?

- HMO Benefit + Free Dependent Coverage
- Leave Accrual
- Wellness Perks
- Client-Initiated Benefits

#J-18808-Ljbffr

📌 Property Management Assistant – AU Real Estate | Dayshift | Onsite (Australia)
🏢 Gbss
📍 Australia