Join a leading CRM Services provider to the automotive industry as a Call Consultant and make a real impact. We are located in the Sydney CBD (close to public transport) and we’re looking for a motivated and customer-focused individual to manage inbound and outbound calls.
If you’re passionate about great service and eager to learn, this is a great opportunity to be part of a great team and company.
About the Role
As a Call Consultant, you’ll be the key point of contact for customers engagement for our automotive clients. Your role will focus on delivering outstanding service while collecting valuable insights to support our client’s customer retention and customer service functions.
- Work with a supportive skilled team in the Sydney CBD
- Be part of a high-impact service provider in the automotive sector
Key Responsibilities
- Manage inbound and outbound customer calls with professionalism and care
- Provide accurate information on dealership services, repairs, and processes
- Schedule service appointments, recalls, and follow-ups
- Collect and record customer feedback and data accurately
- Support the team with admin tasks and reporting
- Work closely with dealership teams to ensure smooth communication and coordination
- Maintain a strong customer-first mindset throughout all interactions
What You’ll Need
- Previous experience in dealership or service workshop environment
- Strong communication and customer service skills
- Experience in high-volume call environments
- Willingness to learn about automotive services and workshop procedures
- Excellent attention to detail and data entry accuracy
- Ability to multitask and work collaboratively across teams
- Proficiency in CRM systems, Microsoft Office (Word, Excel, Outlook), and call handling tools
- Jest
- Cypress
- Playwright
- ESLint
- Testing strategies for REST APIs
- Static and dynamic code analysis and linting
DevOps & CI/CD
- Bamboo
- CI/CD and DevOps practices (preferably Atlassian ecosystem)
- Git and distributed version control (DVCS)
- Contract testing (e.g., PACT)
- Bash scripting
Additonal advantages
- AWS
- SRE and observability experience
YOU WANT
- To work in a supportive, blameless engineering culture where learning and knowledge sharing are encouraged
- To collaborate closely with engineers and platform teams using Slack, Jira, and modern DevOps tools
- To contribute to build reliability and production stability
- To work in a fast-paced environment that values clear communication and shared ownership
TOGETHER WE WILL
- Provide hands-on technical leadership and contribute to architectural decisions
- Drive new features from idea to production in collaboration with product managers and stakeholders
- Deliver tested, optimized code for a distributed container-based architecture
- Maintain and improve software quality and reliability
- Resolve production issues and implement long-term improvements
- Continuously enhance the stability and scalability of the production environment
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📌 Recruitment Growth Bdm - Inbound/Outbound (Whv Ok) (Sydney)
🏢 Secure IQ Services
📍 Sydney
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