Qantas is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the strategy, governance and continuous improvement framework across our Contact Centre operations at Mascot Head Office. You will own the end-to-end Quality & Compliance Framework and drive improvements using data, insights and AI-enabled solutions to reduce risk and enhance customer experience.
The role requires 12+ years in quality, compliance or operational excellence within large-scale contact centre
#J-18808-Ljbffr
📌 Strategic Leader, Contact Centre Quality & Compliance (Sydney)
🏢 Qantas
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.