Ability to multi-task and handle deadlines and priorities

Fire industry prior experience & experience with (simPRO)

Confidence in dealing with high volumes of data is essential

Well-developed computer literacy including spreadsheets and database management

Microsoft office Skills in particular Excel. Word, PDF editor & PowerPoint

Robust administrative skills and experience

Ability to build strong relationships with customers, colleagues and suppliers

The Role & Responsibilities

Field incoming calls from Customers

General administrative responsibilities

Receiving work orders and requests and documenting them

Initial processing, maintenance and recording of inspection reports, quotes, and invoices.

Assist with accounts Debtors follow up overdue payments etc.

Schedule work for technicians/contractors using Company CRM system (simPRO)

Preparation of annual fire safety statements (AFSS)

Organised stock and supplies for your technicians/contractors

Create purchase orders and approve invoices

Data entry: Monitoring and maintaining ofour Service management system

Invoicing

Overseeing Defect Reports and its status'

Provide ad hoc support to the wider team

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📌 Service Coordinator (Sydney)
🏢 Innovative fire Services
📍 Sydney