This is a sales-focused role with a difference. Rather than working primarily with new customers, you'll manage customers coming to the end of their novated lease and help them transition into their next vehicle. You'll build relationships with existing customers, understand their changing needs, educate them on their options, and ultimately help them into a new car or renew their existing novated lease with us. There is no cold calling. You'll be working with an existing customer base and warm retention opportunities generated internally.
Key responsibilities
Managing a portfolio of customers approaching the end of their novated lease
Proactively contacting customers and starting conversations around their next vehicle
Understanding customers' needs and helping them find the right vehicle and novated lease solution
Building strong relationships and creating a seamless customer experience from one lease to the next
Preparing and presenting competitive novated lease quotes
Clearly explaining lease structures, running costs, tax benefits and available options
Identifying opportunities to retain customers and maximise conversion
Following up with customers throughout the end of lease journey and keeping opportunities moving
Working closely with internal teams including Procurement, Support and Settlements to ensure a smooth customer experience
Maintaining accurate CRM records and managing your pipeline effectively
About you
Minimum 2 years' experience in novated leasing
Proven experience in a phone-based sales role
A strong understanding of the novated lease industry and the customer journey
Confident communicating with customers over the phone and email
Commercially minded with a genuine passion for sales
Excellent at building rapport and maintaining long-term customer relationships
Comfortable discussing numbers and explaining financial concepts clearly
Highly organised with strong follow-up and pipeline management skills
Motivated by targets, performance and earning potential
Customer-focused, while still being commercially driven
Competitive OTE of $160k+ with uncapped commissions
A role focused on warm, existing customers, with no cold calling
Industry-leading company culture
Fully remote or hybrid work arrangements, you choose what works for you
Vehicle Allowance and staff rates for novated leases
Ongoing career and personal development opportunities
About us
Novated Lease Australia is a rapidly scaled novated lease provider in Australia. We have been disrupting the industry since 2022 with a focus on market-leading technology, competitive pricing on novated leases and a customer-first approach. At Novated Lease Australia, we're building a different kind of novated lease business. Technology, outstanding pricing and an exceptional customer experience are at the centre of what we do.
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📌 Novated Lease Consultant, End of Lease (North Sydney)
🏢 Novated Lease Australia
📍 North Sydney
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