icare is seeking a Resolution Lead for a fixed-term contract until May 2027, based in Sydney with hybrid options across Parramatta, Gosford and the Sydney area. The role focuses on fair, empathetic resolution of complex escalated complaints and supports continuous improvement across schemes.
The ideal candidate will have experience in insurance or regulated environments, solid communication skills, and the ability to manage multiple priorities with careful attention to detail.
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📌 Senior Escalated Complaints Resolution Lead (Hybrid) (Parramatta)
🏢 Insurance and Care NSW (icare)
📍 Parramatta
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