SRG Hospitality | Sydney | Full-time, Permanent

A portfolio seat in a growing group, with the authority to set the standard and the backing to hold it.

We’re appointing an Operations Manager to lead a cluster of SRG venues, reporting to our F&B; Director. You’ll own the results of your cluster: the guest experience, labour and cost, compliance, and the strength of the leaders running each floor. You’ll also have a direct line to the people deciding where the group goes next.

SRG Hospitality has 15 venues heading to 20. Our portfolio includes Aqua Dining, Ripples, Sails Lavender Bay, Akti, Riva Rose Bay, The Nielsen, Ventuno, Noi and The Fenwick. Each venue has its own personality, and all of them are held to one standard: hospitality that feels personal, generous and genuinely human. Your job is to make sure that standard holds in every venue you lead, every service.

WHAT YOU’LL OWN

- Standards that travel: SRG’s service standards and operating rhythm executed consistently in every venue in your cluster, not reinterpreted venue by venue
- The numbers: labour %, rostering against real trade, revenue and cost performance. You understand them, explain them and move them
- Your Restaurant Managers: you coach, challenge and develop them into leaders who solve problems before they accelerate, and you build the next tier behind them
- Performance recovery: spotting early warning signs and stepping in decisively to stabilise a venue
- Compliance: venues audit-ready at all times across NSW liquor licensing, RSA, food safety, WHS and award obligations under the Hospitality Industry (General) Award
- One team: working in close partnership with your Executive Chef counterpart so FOH and BOH run as one
- Insight: a clear, honest read on your cluster for the F&B; Director, covering what’s working, what isn’t and what you’re doing about it

WHO THIS ROLE IS FOR

We’re open to two profiles:

- Multi-venue operator: you already run several sites and know how to drive consistency at scale
- Step-up GM: you’ve led a large, complex venue in a premium or high-volume group and you’re ready to take on a portfolio

Either way, you’ll bring:

- A track record of improving the commercial performance of the venues you’ve led, and you can show the numbers
- Leaders you’ve developed who have gone on to run venues of their own
- Strong command of rostering, labour control and award compliance
- Solid working knowledge of NSW liquor licensing, RSA and WHS obligations
- Composure in difficult situations, and the discipline to hold a standard when it’s busy, short-staffed or inconvenient
- A leadership style that works from the floor, not the office
- A current NSW RSA





WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 12 MONTHS

- Your venues deliver the same SRG experience regardless of who’s on shift
- Labour and cost are predictable and within target
- Your Restaurant Managers are stronger, more autonomous and scale less
- Any venue that wobbles is stabilised quickly and stays stable
- Leadership gets insight from you, not just reports

WHY SRG

- Real influence: a family-owned, owner-led group where good ideas get heard and decisions move quickly
- Growth: fifteen venues heading to twenty, with new openings and a group that promotes its leaders from within
- A portfolio worth leading: some of Sydney’s best-loved waterfront and neighbourhood restaurants
- Dining benefits across the group
- Investment in your development

We live by four values: Heart, Ownership, Craft and Together. If you lead that way already, you’ll feel at home here.

THE HONEST BIT

You’ll be in venues most days. You’ll work nights and weekends when trade demands it. You’ll step into difficult situations and lead from the front. If that sounds like the job you want, we want to hear from you.

Applicants must have full working rights in Australia.

SRG Hospitality is an equal prospect employer and welcomes applicants of all backgrounds, identities and abilities.

This is an exciting opportunity for a current Operations Manager to join a growing and innovative company, to expand and further develop their career.

As the Operations Manager for this region you will be responsible for managing the growth and maintenance of this already established business.

This opportunity is suitable for an energetic, highly focused professional with a “can-do” attitude, customer service focus and a high level of initiative.

Key responsibilities

- You will work predominately on one our small retail, education and corporate contracts in NSW
- Servicing existing clients whilst exploring business development opportunities
- Maintaining a network of employees, suppliers and service providers to ensure optimal service delivery
- Managing and resolving work orders, requests and operational issues
- Monitoring and reporting on service and compliance status and issues
- Coordinating the implementation of business strategies and system improvements for the area
- Training,



mentoring and supervising cleaning staff across the region
- This is a role that will require work outside normal day to day operations
- Operational knowledge is essential
- Previous experience working across small corporate, retail and education contracts would be highly regarded
- Excellent communication skills and a dynamic personality, easily adapting to change
- Exceptional organisational, multi-tasking and time management skills with the ability to prioritise work to ensure our contract commitments, compliance, and revenue targets are achieved
- Understanding of workplace health and safety and ability to promote a safety culture across the region
- Proven ability to build strong relationships with internal and external stakeholders
- People management or supervisory experience

Job benefits and perks

- A competitive base salary plus super
- Company car
- Company mobile and laptop
- A high performing and fast paced work environment
- A career path to further management progression is there for the right applicant

Vivid Property Services is an equal opportunities employer, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.

Please note only successful applicants will be contacted.

Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative, patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity, dynamism, drive and determination to every company and brand that we represent. Proudly, we are a certified Great Place to Work!

Be part of our team

At Endotherapeutics we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment, continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun, dynamic and supportive.

The role

The Operations Manager at Endotherapeutics is a key leadership role, reporting directly to the Chief Financial Officer.

As Endotherapeutics continues its rapid growth, this role

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