Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Senior Manager - Client Services who enjoys learning and values teamwork. If you’re good at driving operational performance, leading large recruitment teams, and partnering with senior stakeholders and excited to grow in a supportive environment, you might be exactly who we’re looking for.

Key Accountabilities

What you’ll do:

- Lead, coach, and develop high-performing recruitment and sourcing teams, with a focus on delivery, career development, and internal mobility.
- Communicate functional objectives, strategic priorities, and commercial updates across the team.
- Conduct regular one-to-ones, coaching sessions, skip-level meetings, and team engagement activities.
- Lead talent reviews, performance management, and development planning across the account.
- Deliver the client fulfilment plan by aligning resources, team structures, and service delivery locations with business demand and budget.
- Drive productivity, profitability, customer satisfaction, and performance against agreed KPIs, SLAs, and commercial targets.
- Monitor account health, management reporting, forecasts, risks, and trends, using data-led insights to inform account strategy.
- Develop and manage targets and budgets covering service quality, timeliness,



candidate quality, and customer satisfaction.
- Lead innovation, transformation, and continuous improvement initiatives across the client account or portfolio.
- Partner with managers and team leaders to resolve operational challenges and strengthen accountability.
- Manage contract scope, governance, compliance, and operating principles in partnership with Client Partnering and Business Operations.
- Partner with the Sourcing Centre of Excellence to optimise sourcing tools, technology, and enablement strategies across the portfolio.

Skills & Requirements

- Demonstrated experience in leading, coaching, and developing large or multiple recruitment and sourcing teams, with a strong focus on performance, engagement, and talent development.
- Strong capabilities in operational and service delivery management, including resource planning, fulfilment strategy, productivity management, and delivery against agreed KPIs, SLAs, and quality standards.
- Proven commercial and financial management experience, including budget management, cost optimisation, account profitability, forecasting, and contractual scope management.
- Experience using data analysis and management reporting to evaluate account performance, identify trends and risks, and influence operational and strategic decisions.
- Demonstrated ability to drive continuous improvement, transformation, innovation, and the successful implementation of changes to ways of working.
- Excellent communication and stakeholder management skills, with the ability to build trusted relationships, influence senior stakeholders, manage escalations,



and collaborate across multiple teams.
- Strong capabilities in governance, compliance, risk management, and issue resolution, with a solutions-focused and commercially aware approach.
- Good understanding of recruitment technology and sourcing tools, with the ability to support their effective adoption and optimisation across the portfolio.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
- A competitive reward and advantages package*
- Flexibility in how and where you work*
- Hybrid model

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

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📌 Senior Manager - Client Services (Professional Services Client) (Sydney)
🏢 Weareams
📍 Sydney