Customer Service Lead: Scale Ops & People Leadership (Newcastle City Council)

Customer Service Lead: Scale Ops & People Leadership (Newcastle City Council)

17 Oct
|
EAT Club
|
Newcastle City Council

17 Oct

EAT Club

Newcastle City Council

EatClub is seeking a Customer Service Lead to own the day-to-day performance of our Australian customer support operation, leading a 30+ agent team primarily based in the Philippines. You will run staffing, onboarding, and performance management while working closely with senior leadership to drive improvements.

We value hands-on leadership, accountability, and the ability to build scalable processes. You will shape the team, processes and standards to support EatClub's next growth phase and

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📌 Customer Service Lead: Scale Ops & People Leadership (Newcastle City Council)
🏢 EAT Club
📍 Newcastle City Council

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