Why You’ll Love This Role

Join nbn® as a Community Engagement Specialist and help get communities connected, stay connected, and get the most from the nbn network.

This is a full-time contract opportunity until 30th June, 2028, working on the ground across North Queensland, delivering local engagement that builds connectivity literacy – helping people understand their options, choose the right services and confidently connect to the nbn network.

Whether your background is in retail technology, telecommunications, consumer electronics, brand activation or customer experience, you’ll use your communication skills to help people make informed decisions about their connectivity needs.

What You’ll Be Doing

- Delivering targeted events and campaigns that build understanding of nbn services and technology.
- Create and leverage local events and activities that educate customers on how to connect, upgrade and optimise their service.
- Drive awareness and take-up of the best available nbn technology in each community.
- Collaborate and work with the Regional Development Engagement Manager to deliver the regional strategy and priorities.
- This role involves regular travel, giving you the chance to immerse yourself in diverse communities while delivering meaningful change.

About You

You may come from a background in:

- Brand Ambassador / Experiential Marketing roles
- Telecommunications or technology retail
- Consumer electronics (e.g. JB Hi-Fi, Harvey Norman, The Positive Guys, Apple, Telstra, Optus)
- Customer service, sales or retail environments
- Field marketing or product demonstrations

You’ll bring:

- A natural communicator who loves engaging with people and communities.




- Experience in community engagement, outreach, sales or customer-facing roles
- Strong ability to communicate and simplify complex information
- Experience working with community groups, building trust with ease.
- A proactive attitude and willingness to travel regularly across Northern QLD.
- Ideally located in Townsville, Ingham, Charters Towers or the Burdekin.

What’s in it for you?

Our Culture

- Recognised as a Great Place to Work Winner
- Monthly employee recognition awards celebrating outstanding contributions and achievements
- A strong commitment to diversity, inclusion and equal opportunity, including maintaining a zero gender pay gap

Health, Wellbeing & Support

- Free confidential Employee Assistance Program (EAP) support for all employees
- Access to professional wellbeing services through the Wellbeing Gateway
- Ongoing support with workplace injury management and return-to-work processes

Rewards & Lifestyle Perks

- Exclusive employee discounts through partner offers
- Access to retail and lifestyle discounts through our employee benefits platform
- Opportunities to get involved in community and sustainability initiatives

Sustainability & Community

- Proudly carbon neutral
- Volunteer opportunities including community tree planting days and environmental initiatives

Tools & Support for the Field

- Uniforms provided for applicable field-based roles
- Clear dress guidelines to support safety, professionalism and comfort in the field
- Access to Type C first aid kits in applicable field-based environments, equipped with essential emergency supplies
- Company Car for business travel purposes.

#J-18808-Ljbffr

📌 nbn Community Engagement Specialist (Townsville)
🏢 Crossmark
📍 Townsville