Greenhill Education Group in Sydney is seeking a Level 2 Service Desk Analyst on a 6-month contract. You will provide first level IT support across phone, self-service and walk-ins, following established procedures to understand needs and deliver solutions or escalate as required.
Key duties include incident handling, documenting progress and maintaining SLAs, as well as contributing to the knowledge base. Robust Windows, M365 and Copilot knowledge, plus excellent communication, are essential.
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📌 Level 2 Service Desk Analyst - Windows & IT Support (Sydney)
🏢 Greenhill Education Group
📍 Sydney
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