At ahm, we think work should work withyou.

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.

Location: East Coast - Within 100km from an ahm or Medibank Office
Job Type: Full-time
Start Date: Monday 16th November 2026

Join the ahm team

At ahm, we're passionate about making health insurance simple, accessible and easy to understand.
We're looking for confident communicators to join our Outbound team. This is a fantastic opportunity for people who enjoy talking to customers, building relationships and helping people find the right solution for their needs while engaging in Sales and Retention focused conversations
If you're someone who enjoys achieving outcomes, thrives in a fast-paced environment, and brings energy and enthusiasm to every conversation, we'd love to hear from you.

What's the role?

As a Customer Sales and Retention Specialist - Outbound , you'll proactively engage with customers to understand their needs, resolve member enquiries and underlying issues, and help them make informed decisions about their health cover.
No two conversations are the same. You'll build rapport quickly, navigate objections with confidence and help customers get the most value from their health insurance.
This role combines exceptional customer experience with achieving positive business outcomes, making it perfect for someone who enjoys both helping people and delivering results.

What you'll be doing





- Proactively engaging customers through outbound conversations to strengthen relationships and identify opportunities to retain members and grow ahm's member base
- Building rapport and trust with a diverse range of customers.
- Understanding member needs through effective questioning and uncovering opportunities to provide tailored solutions.
- Confidently handling objections and concerns.
- Delivering exceptional member experiences while achieving retention and sales objectives.
- Uncovering opportunities to strengthen member value, resolve concerns and recommend the right solutions.
- Working collaboratively within a supportive team environment.
- Adapting to new processes, products and ways of working as our outbound model continues to evolve.

What we're looking for

We're looking for people who:

- Enjoy talking to and connecting with customers.
- Are confident communicators who can influence outcomes and create value for members.
- Demonstrate resilience, persistence and a positive mindset.
- Stay motivated when faced with challenges, objections and changing priorities
- Enjoy working towards goals, targets and achieving strong Sales and Retention outcomes.
- Are curious and enjoy understanding customer needs, motivations and concerns
- Embrace feedback and continuously look to improve.
- Thrive in a fast-paced, changing workplace.

Experience in customer service,, fundraising, hospitality, retail or contact centres is highly regarded, but not essential.

Experience in Sales or Retention is essential.

Most importantly, we're looking for people with the right attitude, energy and willingness to learn.

You'll thrive in this role if you

- Enjoy speaking with customers every day and building meaningful relationships
- Like working towards team and individual goals and targets
- Are motivated by helping members find the right solution while achieving sales and retention outcomes.
- Can confidently navigate objections and challenging conversations.

#J-18808-Ljbffr

📌 ahm Customer Sales and Retention Specialist - Outbound (Melbourne)
🏢 Medibank
📍 Melbourne