Pepper Money is seeking a Team Leader, Customer Resolutions to lead a skilled team responsible for managing customer complaints, disputes and complex matters. You will coach staff, optimise workflows, and ensure regulatory obligations and service standards are met.
In this role you’ll build strong stakeholder relationships, drive continuous improvement, and cultivate a high-performing, customer-focused culture within a fast-paced lending setting.
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📌 Customer Resolutions Lead — Coach Teams to Fair Outcomes (Parramatta)
🏢 Pepper
📍 Parramatta
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