Job Description

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LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.

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With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.

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In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.

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n We are looking for an IT Support Engineer to join our Technology team on a 12‑month fixed‑term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.
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Your Responsibilities

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Provide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.

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Triaging Service Requests and Incidents to appropriate teams

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Take full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor.

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Prioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures.

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Fulfill Service Requests following documented processes and procedures.

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Carry out IT workstation deployments, moves, and replacement of desktop accessories when required.

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Image and deploy laptops for current starters and replacement devices.

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Provide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues.

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Create and maintain comprehensive process documentation.

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Manage the stock levels of IT consumable items and order replacement items as required.

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Collaborate with cross-functional teams to resolve complex technical issues when necessary.

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Liaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases.

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Identify and update changes to improve the end-user computing services.

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Provide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required.

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Support project tasks or contribute to testing under the guidance of senior team members.

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Your skills and experience

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Minimum 2 years as a Helpdesk / Technical Support Engineer or similar

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Experience in a financial services organisation is highly desirable

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Demonstrable experience in using and supporting Windows and Microsoft Office suite of products.

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Knowledge of Apple iOS devices.

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Good knowledge of email and messaging (Outlook/Exchange/Teams)

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Knowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune

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Active Directory, GPO, management and troubleshooting

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Mobile device management (e.g. Microsoft Intune)

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Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti.

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Working familiarity with ITIL service management practices is desirable.

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Ability to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome.

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A strong commitment to customer-centric outcomes.

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High level communication and documentation skills.

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Your qualifications

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Tertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable.

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ITIL v3 or 4 certification is desirable.

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LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.

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LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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📌 IT Support Engineer (Melbourne)
🏢 Lgt
📍 Melbourne