Employer: HAYS Canberra partnering with Barbell Foods.
Contract: Permanent part-time, 15 hours per week.
Hybrid: First month training in Canberra office then 3 mornings office and 2 days from home.
Key responsibilities include:
- Managing customer enquiries via email, phone, social media, reviews, and live chat
- Coordinating urgent order changes, cancellations, and customer requests
- Resolving customer concerns with a solutions-focused approach
- Communicating proactively regarding shipping delays, backorders, and subscriptions
- Escalating product quality concerns and coordinating internal follow-up
- Maintaining help centre content, response templates, and support resources
- Monitoring customer feedback and identifying improvement opportunities
- Assisting with reporting on customer activity, response times, and service trends
- Ensuring all interactions meet service standards and quality expectations
What you'll need to succeed
- Experience in customer service, administration, support,
or customer-facing coordination roles
- Excellent written and verbal communication skills
- Confidence handling inbound phone enquiries
- Strong organisational and time-management abilities
- The ability to remain calm and professional in challenging situations
- Strong problem-solving skills and customer focus
- Experience managing multiple priorities in a rapid-paced environment
What you’ll get in return
- Permanent part-time role working 15 hours per week
- Salary of $31,600 + Super ($80,000 FTE equivalent)
- Hybrid working arrangement after training
- Supportive and collaborative team culture
- Opportunity to join one of Australia's fastest-growing food brands
- Strong work-life balance and long-term stability
- A role where your contribution directly influences the customer experience and business success
What you need to do now
If you're passionate about customer service and enjoy helping people, we'd love to hear from you.