2IC (Second in Charge) - Port Kennedy Central Dental Care

Full-time opportunity available!

About National Dental Care

National Dental Care is seeking a dynamic, highly organised, and motivated 2IC (Second in Charge) to support our team at Port Kennedy Central Dental Care.

National Dental Care is one of Australia's largest dental service providers, with a nationwide network of up-to-date dental practices utilising the latest digital technologies, including scanners and CBCTs. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities.

This is a fantastic opportunity to join a supportive network of almost 1,000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Role

As the 2IC at our busy Port Kennedy practice, you will play a critical role in supporting both the clinical and administrative functions of the practice. Working closely with the Practice Manager, you will help lead the team, ensure smooth day-to-day operations, and deliver an exceptional patient experience.

This role is ideal for an experienced dental qualified who enjoys a combination of leadership, reception, dental assisting, and operational responsibilities.

Key Responsibilities

- Support the Practice Manager in the effective day-to-day management and operation of the practice.
- Lead, support, and motivate team members, including providing training, coaching, and constructive feedback.
- Act as the Practice Manager’s delegate when required, taking responsibility for team operations and decision‑making in their absence.
- Assist with rostering, administration, reporting, planning, and operational problem‑solving.
- Monitor team performance and promote adherence to practice policies, procedures, and service standards.
- Oversee stock, equipment,



and practice resources to ensure the team has what it needs to operate effectively.
- Deliver a high standard of patient care and customer service across all patient interactions.
- Manage reception operations, including patient enquiries, appointments, payments, and the resolution of escalated concerns.
- Facilitate clear and effective communication between clinical and administrative teams.
- Support workplace health and safety, infection control, and regulatory compliance requirements.
- Maintain a professional, organised, and welcoming practice environment.

Skills & Experience

- Minimum 2 years’ experience within the dental industry (Essential).
- Previous experience in both Front Reception and Dental Assisting (Essential).
- Experience using Dental4Windows (D4W) (Essential).
- Strong organisational skills, attention to detail, and the ability to manage competing priorities in a fast‑paced environment (Essential).
- Sound computer literacy, including proficiency in Microsoft Office.
- Previous leadership, senior reception, treatment coordination, or team leadership experience.
- Professional presentation and a strong commitment to delivering exceptional patient care.
- Confident working autonomously, making decisions, and taking initiative when required.
- Adaptable, proactive, and solutions‑focused approach.
- Reliable, punctual, and committed to contributing positively to the team.
- Availability to start at 7:45am (Essential).
- Availability to work alternate Saturdays (Essential).

What We Offer

- Ongoing training and professional development opportunities.
- Career progression within a growing national organisation.
- Competitive remuneration package and incentive opportunities.
- Fantastic networking opportunities with highly skilled dental professionals across Australia.
- A fun, supportive, and collaborative team culture.
- Access to up-to-date dental technologies and equipment.
- Opportunities to participate in local community engagement and fundraising initiatives.

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