Performance, Process and Procedure Specialist

BluBay Group is redefining the restoration industry through a focus on people, process and purpose. Operating across restoration, remediation, cleaning and insurance claim management, we help customers recover from unexpected events by delivering reliable, high-quality solutions.

As our business continues to grow, maintaining consistent processes, strong quality standards and operational efficiency is essential to delivering excellent outcomes for our customers, insurance partners and teams.

We are seeking aPerformance, Process & Procedure Specialistto strengthen our operational frameworks, improve business processes and ensure our people have explicit, practical procedures to support consistent service delivery.

About the Role

This role will play a key role in reviewing how work is performed across the business, identifying opportunities for improvement and developing the systems, procedures and performance measures needed to support sustainable growth.

Working closely with operational teams and management, you will translate business requirements into practical processes that improve efficiency, accountability, quality and compliance.

This is an opportunity for someone who enjoys bringing structure to a growing business, solving operational problems and turning complex processes into clear, workable solutions.

Key Responsibilities

Process Improvement: Review existing workflows to identify inefficiencies, duplication, bottlenecks and opportunities to improve operational performance.

Procedures and Documentation: Develop, implement and maintain standard operating procedures, work instructions, process maps and supporting documentation.





Quality Assurance: Establish and maintain quality controls to support consistent service delivery across restoration and remediation activities.

Performance Reporting: Develop and monitor KPIs, dashboards and reporting processes to provide visibility of performance, trends and improvement opportunities.

Compliance and Risk: Support compliance with relevant legislation, industry requirements, internal policies and applicable quality standards.

Root Cause Analysis: Investigate recurring process issues, service delivery gaps and non-conformances, recommending corrective and preventative actions.

Training and Implementation: Develop guidance and deliver training to ensure employees understand and consistently follow approved processes.

Stakeholder Engagement: Work collaboratively with operational teams, management and support functions to embed improvements into day-to-day operations.

Continuous Improvement: Lead initiatives that improve productivity, reduce rework, strengthen accountability and enhance customer outcomes.

Management Reporting: Prepare clear reports and recommendations to support decision-making and ongoing business improvement.

About You

You are a practical, analytical and process-focused professional who can work across different teams,



understand how a business operates and turn improvement opportunities into measurable outcomes.

You will bring:

Demonstrated experience in process improvement, business operations, quality assurance, business systems or a similar role.

Experience developing and implementing procedures, workflows and operational documentation.

Strong analytical skills, including the ability to interpret performance data and identify trends.

Experience developing KPIs, reporting tools and performance dashboards.

A structured approach to problem-solving, root cause analysis and corrective actions.

Strong communication skills and the ability to engage stakeholders at all levels.

The ability to manage multiple improvement initiatives and drive implementation through to completion.

Confidence delivering training and supporting teams through changes to established processes.

Experience in construction, property restoration, remediation, insurance claims or another service-based operational environment will be highly regarded.

Knowledge of ISO 9001 quality management systems and continuous improvement methodologies will also be advantageous.

Why Join BluBay Group?

Make a tangible contribution to the way a growing restoration business operates.

Work closely with operational leaders and influence business-wide improvements.

Take ownership of processes that directly affect quality, productivity and customer outcomes.

Join a business focused on improving the restoration experience through better people, processes and service delivery.

Build a role where your ideas can translate into practical changes and measurable results.

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📌 Performance, Process and Procedure Specialist (Sydney)
🏢 RCC National
📍 Sydney