Business Analyst -Contact Center Domain (Melbourne)

Business Analyst -Contact Center Domain (Melbourne)

17 Oct
|
XPT Software Australia Pty
|
Melbourne

17 Oct

XPT Software Australia Pty

Melbourne

Job Description

Must Have Skills:

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- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

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- Business Analyst skills

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- Understanding of the Contact Center domain

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Nice to Have Skills:

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- enhancement of AI capabilities in our Contact Centre to service our customers

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Detailed Job Description

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Mandatory Skills

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· 5+ years experience

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· Understanding of the Contact Center domain

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· Amazon connect

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· Business Analyst skills

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Responsibilities

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· Interact with Business teams to gather Requirements.

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· Interact with Implementation / Support teams to refine requirements

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· Create required documentation to communicate requirements between project implementation and Business Teams.

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📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne

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