- Make a meaningful difference by coordinating essential care and support services
- Use your scheduling expertise to balance client needs and workforce availability
- Generous salary of $80k to $90k plus Super

Are you an organised scheduling professional who enjoys solving problems, building relationships and keeping things running smoothly? If the answer is YES, this could be the role for you.

Welcome to your NEW workplace:

A locally owned and operated Registered NDIS provider that offers Aged Care & Disability Care across Brisbane is looking for an experienced Scheduling Officer to join their team based in Brisbane.

Join a community care organisation supporting older people and people with disability. Working closely with care managers, support workers and the administration team, you will help ensure clients receive reliable services that meet their individual needs.

This opportunity suits someone who communicates clearly, remains calm when priorities change and understands the impact a well planned roster can have on clients and their families.

About the Role and your Responsibilities:

Reporting to the Office Manager, you will coordinate ongoing rosters and manage daily scheduling changes across client services. From planning support for new clients to arranging cover for unexpected absences, you will balance service continuity, support worker availability, compliance and cost efficiency. You will also maintain accurate records and keep clients and staff informed of scheduling arrangements. Some of your responsibilities will include:

- Coordinate service delivery: Schedule support workers to deliver services in line with client needs,



organisational procedures and relevant standards.
- Develop effective rosters: Work with care managers during client onboarding to establish practical and efficient support arrangements.
- Manage daily changes: Respond promptly to sick leave, unplanned absences and rescheduling requests to minimise service disruption.
- Participate in the after hours on call roster: Respond to urgent scheduling matters and arrange support worker coverage as required to maintain continuity of client services.
- Maintain clear communication: Liaise with clients and support workers about scheduling matters, including distributing weekly client rosters.
- Keep records current: Update worker availability, visit tasks, client information and employee notes across relevant systems.
- Support compliance: Apply relevant award requirements and organisational policies when preparing and adjusting rosters.
- Assist the wider team: Support telephone enquiries and administration tasks, particularly those relating to scheduling.
- Improve processes: Contribute ideas and feedback to strengthen workforce planning, service delivery and client satisfaction.

Skills and Qualifications:

- 2 to 3 years’ experience in scheduling/rostering –with multiple Client Management Systems/software applications
- Excellent written and verbal communication skills




- Strong organisation and prioritisation skills, with the ability to manage competing demands in a busy environment
- A proactive, logical approach to problem solving and strong attention to detail
- Working knowledge of SCHADS and Nurses Awards will be beneficial
- Knowledge of Support at Home and NDIS programmes
- Confidence managing enquiries, negotiating changes and resolving scheduling conflicts professionally
- Computer literacy and confidence learning scheduling and client management systems
- The ability to work collaboratively and build positive relationships with clients and colleagues
- Commitment to supporting older people and people with disability
- National Police Check and relevant Blue Card, Yellow Card or NDIS Worker Screening clearance
- A smartphone with WiFi and mobile data access for cloud based applications
- Full working right in Australia

Benefits:

- Generous salary of $80k to $90k plus Super in accordance with qualifications and experience
- 9 day fortnight, working alternating weekends
- Meaningful work that supports continuity of care for people in the community
- A diverse role combining scheduling, communication and practical problem solving
- Opportunities to contribute to workforce planning and continuous improvement.
- Participation in education and training opportunities

How to Apply:
If you are an experienced scheduling professional who takes pride in bringing people, services and rosters together, we would love to hear from you.

Apply today at [email protected] or call Kate Flippence directly on 0477 738 224 for a confidential discussion.

📌 Scheduling Officer - Support at Home & NDIS (Brisbane)
🏢 Align Recruiting Solutions
📍 Brisbane