Settlement Support and Community Care | Dandenong, Noble Park | Maximum Term - Full-time

- INTERNAL APPLICANTS ONLY - PREFERENCE WILL BE GIVEN TO SSACC EMPLOYEES
- Full-time maximum term position available to 30 June 2027
- Located at Dandenong and Noble Park
- Supporting Humanitarian Settlement Program (HSP) clients with complex needs
- Annual salary is $ 79,627 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive workplace and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flare Employee Discounts Program
- Flexible Working Arrangements where it meets operational requirements

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role

If successful, as Senior Case Manager HSP you will work collaboratively as part of the Humanitarian Settlement Program Team to provide high level case management, information and referral services to HSP clients with complex needs. You will also provide informal supervision and leadership to Case Managers, Client Support Workers and Orientation Guides in the team, and identify opportunities for service innovation.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

- Degree in Social Work, Psychology, Applied Social Services, Counselling or other relevant allied health field; OR a Diploma in Community Services (Case Management),



AND at least 2 years' experience working from a case management model with vulnerable and complex cases
- Current valid Driver Licence for Victoria and access to own vehicle with comprehensive insurance for work purposes
- Current Working with Children Check (Employee) for Victoria
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
- Demonstrated ability to undertake case management with clients with complex needs
- Demonstrated ability to support and mentor staff
- Sound understanding of current Commonwealth and State policies related to immigration, community detention, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
- Demonstrated ability to work autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
- Demonstrated high level written communication, report writing, word processing, organisational and time management skills
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
- Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and other online products
- Proficiency in a relevant community language is desirable
- Minimum 2 years' relevant experience in providing effective advanced or complex case management is desirable





To apply for these positions please submit:

- Your current resume
- A cover letter addressing the three selection questions outlined below.

1. Describe a situation where you managed a client or family presenting with significant and complex settlement needs across multiple areas (housing, health, mental health or employment). How did you assess their needs, develop, and monitor a case management plan, coordinate internal and external services, and ensure positive outcomes were achieved? What challenges arose and how did you address them?
2. Tell us about a time you supported or guided a colleague managing a difficult client situation. What did you do and what was the outcome?
3. Tell us about a time you improved a process, service, or client outcome within your team. What change did you make and what was the impact?

Applications for these positions will be accepted up to 11:59 pm on Sunday 25 October 2026 however interviews and other selection processes may commence before the closing date.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:
- Senior Case Mgr HSP FINAL Nov21 J201757 v2.pdf

📌 Senior Case Manager - Victoria (Noble Park)
🏢 AMES
📍 Noble Park