Settlement Support and Community Care | Adelaide, Regency Park, Salisbury | Maximum Term - Full-time

- INTERNAL APPLICANTS ONLY - PREFERENCE WILL BE GIVEN TO CURRENT SSAACC EMPLOYEES
- Fulltime maximum term position to 30 June 2027 (part time considered)
- Positions will be based at: Salisbury and Adelaide
- Preference will be given to those who are fluent in the below mentioned community language/s
- Annual salary is $62,501 + 12% super
- Other advantages include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

If successful, you will be responsible for proactively engaging, supporting and guiding newly arrived refugee clients to achieve settlement outcomes through the delivery of orientation programs, community engagement activities and coordinated service delivery. This position works collaboratively with case managers and community partners to facilitate positive settlement experiences and enhance client social participation.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

- Minimum of a Certificate III in Community Services, Social Work,



Counselling or related field; AND/OR
- Minimum of 1 years’ experience in settlement support, case management or community services with CALD clients AND
- Fluency in at least one of the following languages: Arabic, Spanish, Burmese, Swahili, Dari, and Pashto
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities
- Demonstrated ability to apply trauma-informed approaches in practice with clients and maintain professional boundaries while demonstrating empathy and cultural sensitivity
- Demonstrated ability to deliver group and one-on-one orientation and/or information sessions to CALD communities using a variety of engagement methods and digital tools
- Comprehensive understanding of program requirements, settlement outcomes, client needs assessments and case management principles
- Demonstrated ability to use data recording systems and maintain accurate client documentation, progress notes and case notes
- Strong organisational and time management skills with the ability to work with a high level of autonomy and manage multiple client requests
- Ability to manage realistic client expectations and respond flexibly to changing program requirements and individual client needs
- Demonstrated commitment to working effectively and respectfully with people from culturally and linguistically diverse (CALD) backgrounds.
- Demonstrated positive values of integrity, reliability, teamwork and professionalism,



and demonstrated commitment to quality and continuous improvement principles.

Applications for this position will be accepted up to 11:59 PM on Sunday 25 October 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

- Your current resume
- A cover letter addressing the three selection questions outlined below.

1. Tell us about a time you helped a client access services or overcome a settlement barrier. What did you do and what was the outcome?
- 2. Tell us about a time you supported a client from a different cultural or language background who was confused, upset, or needed extra help. How did you support them?
- 3. Tell us about a time you provided information, orientation, or training to clients. How did you make sure they understood the information and could use it?

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:
- Settlement Engagement Officer FINAL Sept26 J202643 v1.pdf

📌 Settlement and Engagement Officer - South Australia (Adelaide)
🏢 AMES
📍 Adelaide