- Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
- Champion a culture of genuine hospitality, delivering personalised, qualified and memorable guest experiences.
- Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
- Lead by example, setting the standard for service excellence, professionalism and presentation.
- Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
- Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
- Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
- Maintain accurate shift records and communicate operational matters effectively across departments.
- Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
- Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.