About the role

Fossil is seeking an experienced and dynamic Store Manager to lead our retail store at Moorabbin Airport DFO, VIC. This is a full time position where you will be responsible for the day to day operations of the store, driving sales performance, and creating an exceptional customer experience. As Store Manager, you will play a crucial role in representing the Fossil brand and achieving our commercial objectives whilst fostering a positive and productive team environment.

What you'll be doing

- Managing all aspects of store operations in alignment with global directives to maximise sales and visual appeal

- Leading and motivating a team of sales associates, providing coaching, training, and performance management to ensure high levels of customer service and sales achievement

- Driving store sales targets and key performance indicators through effective sales strategies, promotional activities, and customer engagement

- Maintaining store standards including health and safety compliance, cleanliness, and security protocols

- Maintaining staffing schedules, recruitment, and onboarding of new team members

- Building solid customer relationships and handling customer queries or complaints with professionalism and discretion

- Analysing sales data and reporting on store performance to senior management, identifying areas for improvement

- Ensuring compliance with company policies, procedures, and legal requirements

- Collaborating with head office teams on promotional campaigns, product launches, and merchandising initiatives

What we're looking for

- Proven experience in retail store management within the consumer products or luxury goods sector, ideally 3+ years in a similar role

- Strong track record of achieving and exceeding sales targets and key performance indicators

- Excellent leadership and people management skills with the ability to motivate and develop team members





- Exceptional customer service orientation and ability to build lasting customer relationships

- Sound knowledge of retail operations

- Proficiency in using retail systems and point-of-sale software

- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders

- Strong analytical and problem-solving abilities with attention to detail

- Tuesday to Saturday Roster, flexibility required during peak times.

- Knowledge of the Fossil brand and products is advantageous but not essential

About us

Fossil is a globally recognised leader in the design, manufacturing, and distribution of watches, jewellery, leather goods, and accessories. With a portfolio of beloved brands and a commitment to delivering quality products and exceptional customer experiences, Fossil has established itself as a trusted name in the retail and consumer products industry. We pride ourselves on our innovative designs, heritage craftsmanship, and dedication to creating products that resonate with our customers worldwide. At Fossil, we foster a culture of creativity, collaboration, and excellence, where our team members are empowered to make a meaningful impact.

What we offer

- Competitive salary package reflective of experience and expertise

- Staff discount on Fossil products, allowing you to enjoy our full range of collections

- Opportunities for career development and progression within the Fossil organisation

- Comprehensive training and support to help you succeed in the role

- A collaborative and inclusive work environment where your contributions are valued

- Access to health and wellbeing initiatives to support your personal and professional development

- The chance to work with a globally respected brand in the retail and consumer products sector

If you are a dynamic retail leader with a passion for customer service and driving commercial success, we would love to hear from you. Apply now to join the Fossil team at Moorabbin Airport DFO.

📌 Store Manager (Moorabbin Airport)
🏢 Fossil
📍 Moorabbin Airport