Pepper Money is seeking a Workforce Planning Analyst to support the effective operation of our contact centre. You will deliver accurate forecasting, scheduling, real-time management and reporting to help drive customer outcomes and operational efficiency.
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Collaborating with stakeholders to reflect campaigns, product launches and regulatory changes, you will design agent schedules that balance business needs with staff wellbeing, while identifying prospects for continuous improvement.
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📌 Strategic Workforce Planner Forecasting & Real Time Ops Sydney
🏢 Pepper Group
📍 Sydney
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