Job Description

At LeavePlus, we’re here to support the long‑term wellbeing of construction workers by delivering exceptional service and portable entitlements. We live our values every day: Here for Members, Empower our People, Thrive Together, Anticipate and Create .

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We’re looking for a Consultant - Member Support who is passionate about helping people and delivering high‑quality, compliant outcomes. This is a permanent opportunity based in our Melbourne office. We offer a hybrid working arrangement and many benefits to our staff.

What You’ll Do n

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Resolve member enquiries with empathy, clarity, and professionalism.
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Apply legislation, policies, and procedures to ensure accurate and compliant outcomes.
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Meet service, quality, and experience targets.
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Manage issues or complaints and escape when needed.
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Contribute positively to team culture and support continuous improvement.
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What You’ll Bring nn




A friendly, collaborative approach to working with others.
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A growth mindset and willingness to learn new systems and processes.
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Robust problem‑solving skills and attention to detail.
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Confidence to work independently and make sound decisions.
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Excellent communication skills with a genuine passion for member experience.
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What You’ll Need To Have nn
Experience in a high‑volume, customer‑focused phones-based role.
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Robust verbal and written communication skills.
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Ability to work within compliance requirements and follow detailed processes.
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Valuable time management and the ability to prioritise workloads.
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Initiative and resilience when dealing with challenging situations.
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J-18808-Ljbffr

📌 Consultant Member Support Melbourne (Australia)
🏢 LeavePlus
📍 Australia