Ausgrid seeks an experienced Customer Experience leader to drive strategic CX initiatives, overseeing outages, connections, and complaints with a focus on AI-enabled self-service. You will shape roadmaps, measure outcomes, and elevate customer outcomes across the organisation.
You will manage a small team, influence executives, and partner with business units to deliver measurable improvements in journeys and operational efficiency while leveraging digital channels and conversational AI.
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📌 Senior Manager, Customer Experience & Digital Journeys Maitland (Australia)
🏢 Ausgrid
📍 Australia
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