Job Description

Company Description

Pacific Automation provides technical products and expert support for industrial automation, electrical engineering, and lighting applications, including those in hazardous and mining settings. With offices in Perth, Brisbane, and Sydney, the company assists clients across Australia with project specifications, configurations, and day-to-day maintenance. With strong partnerships with leading brands, Pacific Automation is committed to delivering best-in-class products and customer services tailored to diverse industry needs.

Role Description

This is a full-time, on-site role for an Internal Sales - Customer Service skilled, based in Arndell Park, NSW. In this role, you will be responsible for providing outstanding customer service and support, handling enquiries, managing sales orders, and ensuring customer satisfaction. Day-to-day tasks include customer communication by email, phone, in person and live chat. Maintaining accurate sales records, providing technical information, and building strong client relationships to support both day-to-day operations and larger projects.





Experience Required
Previous experience in industrial automation and/or electrical industry
Proven skills in Customer Support, and ensuring Customer Satisfaction
Solid understanding of Customer Experience and ability to enhance client relationships
Proficiency in professional Phone Etiquette to provide courteous and clear communication
Excellent organizational skills and attention to detail
Ability to work in a team-oriented environment within an on-site setting
Handling customer enquiries, quotes, and orders through phone, email, live chat and in person
Leading product groups and collaborating with the sales team to deliver tailored solutions for our customers
Supporting and collaborating with our technical support and account management teams
Be a problem solver and have a willingness to learn and develop

For any enquiries, please contact Mariki Crichton, Office Administrator, Pacific Automation, .
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📌 Copy Of Internal Sales Customer Service Sydney (Australia)
🏢 Pacific Automation Pty
📍 Australia