MARS PARTNERSHIP PTY. LTD. – Sydney North Shore NSW

An exciting opportunity has become available for a Customer Service Consultant for a growing automotive organisation. As the primary point of contact, you'll guide customers throughout their repair journey, providing regular updates, coordinating with key stakeholders, and ensuring a smooth and positive experience from start to finish.

Offering a stable Monday to Friday schedule, this full-time role operates between 8am and 5pm, providing a great work-life balance with no weekend work required.

About the Prospect

In this role, you'll play a key part in maintaining solid customer relationships while working closely with internal teams and external partners to ensure a seamless process and exceptional outcomes.

This is an excellent opportunity for someone with a background in customer service, claims, contact centres, administration, retail banking, hospitality, automotive, insurance, or other client-facing environments who is looking to join a growing organisation with genuine career development prospects.

Key Responsibilities
Act as the primary point of contact for customers throughout their journey
Provide exceptional customer service via phone,



email and face-to-face interactions
Manage enquiries and resolve customer concerns in a qualified and empathetic manner
Coordinate with internal departments to ensure a smooth customer experience
Liaise with insurers and other stakeholders as required
Manage bookings, appointments and scheduling requirements
Maintain accurate customer records and update systems accordingly
Proactively communicate updates and ensure customers remain informed at every stage

About You

You'll ideally have:

Experience within automotive, insurance, claims, repairs, dealerships or related industries highly regarded
Experience managing customer bookings or service appointments
Previous experience in a customer service, client service, administration or customer-facing role
Outstanding communication and interpersonal skills
A customer-first mindset and a genuine desire to help people
Strong organisational skills with the ability to multitask and prioritise effectively
Confidence working across multiple systems and learning new technology
High attention to detail and strong administrative skills
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📌 Customer Service Consultant Automotive Services Sydney (Australia)
🏢 MARS PARTNERSHIP
📍 Australia