We are seeking an experienced and motivated Senior Collections Officer to join one of Australia's leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company ('FinTech') that offers substantial personal and professional development opportunities.
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Handy Finance (Formerly known as OurMoneyMarket) is a leading fintech with a mission to Make Money Simple, and we are proud to be featured in the "AFR Fast 100 List 2024", alongside numerous industry awards from Canstar, Finder & RateCity.
What you'll do n
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Manage and resolve escalated and complex collections cases with professionalism and empathy.
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Lead case management of long-dated and high-risk collections matters.
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Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
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Engage with customers and related parties through inbound and outbound calls to negotiate tailored repayment solutions.
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Prepare reporting and recommendations for internal and external stakeholders,
including legal escalation where required.
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Contribute to continuous improvement initiatives across the collections process.
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What you'll bring nn
Proven experience in collections, credit or financial services, ideally in a senior or complex case-handling role.
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Robust negotiation and conflict resolution skills, with a customer-first mindset.
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High emotional intelligence with an exemplary phone manner.
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Strong analytical and reporting skills, with attention to detail.
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A sound understanding of collections legislation and litigation processes.
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A collaborative, hands-on attitude - a true team player.
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What we'll offer nn
A rapid-growing business disrupting traditional consumer finance.
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A high-performing credit team with market-leading loss performance.
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The chance to step into a leadership position within a scale-up workplace.
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Full-time position, competitive remuneration, and career progression pathways.
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Based in the Adelaide CBD with a fantastic workplace culture.
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