Perform in office installation, commissioning, and configuration of UIH diagnostic imaging equipment within assigned product lines, including DR, CT, MR, PET, etc.
Work closely with the Customer Care Center (regional and headquarters teams) to conduct troubleshooting, preventive maintenance, corrective maintenance, and system upgrades under guidance.
Participate in internal and external service training programs and progress toward completion of UIH Professional Certification to enhance technical capability and service quality.
Provide timely technical support to customers, ensuring issues are resolved efficiently and customer satisfaction is maintained.
Escalate technical or service-related issues appropriately when contractual commitments or customer satisfaction are at risk.
Deliver on-site technical guidance and basic operation training to customers as required.
Complete service reports, installation documentation, and other tasks assigned by supervisors.

Qualifications
Associate degree or above in Electrical Engineering,



Biomedical Engineering, Medical Imaging, Automation, IT, or related technical disciplines.
Solid understanding of the principles and structure of diagnostic imaging equipment, such as DR, CT, MR, PET, etc.
Hands‑on capability to diagnose, analyze, and troubleshoot system faults in a field service setting.
Strong customer‑oriented mindset with excellent communication, coordination, and teamwork skills.
Willingness to work flexible schedule, travel frequently, and respond to service calls outside regular working hours when required.
Valid driver’s license with a positive driving record.
Proficiency in IT fundamentals, Microsoft Office tools, and basic networking infrastructure.

Core Competencies
Field Troubleshooting & Fault Isolation
Spare Parts Replacement & System Recovery
On‑site Technical Support & Customer Training
J-18808-Ljbffr

📌 Customer Service Engineer Melbourne
🏢 United Imaging Healthcare
📍 Melbourne