At Crowne Plaza Sydney Airport , we believe every guest interaction matters. We're looking for a friendly, skilled and enthusiastic Guest Services Agent to join our Front Office team and help create memorable experiences for our guests.
If you're passionate about delivering exceptional service, enjoy connecting with people and thrive in a fast-paced hotel environment, we'd love to hear from you!
What you'll do:
Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
Handle guest inquiries, requests, and complaints promptly and professionally
Provide information about the hotel, amenities, and local knowledge to enhance the guest experience
Maintain a clean and organized front desk area, including the lobby and reception area
Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise
Process payments and maintain accurate records of financial transactions
Uphold company policies and procedures to ensure guest satisfaction and safety
Continuously strive to improve guest services
What we need from you:
Proven experience in a similar role in a premium hotel or within travel industry
Qualifications in Hotel Management would be an advantage
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritise tasks in a quick-paced workplace
Proficiency with hotel systems such as Opera PMS
Exceptional interpersonal skills and a positive attitude
Flexibility to work various shifts, including evenings, weekends and public holidays
Ability to handle difficult situations with professionalism and empathy
Working Rights - you must have working rights in Australia
Why You’ll Love Working With Us:
Career progression opportunities
Staff discounts on accommodation, dining, and global IHG perks
Complimentary meals on duty
Birthday leave and Paid Parental Leave
Onsite parking or convenient access to public transport
A supportive and inclusive team environment
If you're passionate about hospitality and looking to be part of a supportive team where your enthusiasm and dedication are valued, we'd love to hear from you.
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📌 Guest Services Agent Sydney (Australia)
🏢 Crowne Plaza Hotels & Resorts
📍 Australia
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